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Frequently Asked Questions
When buy high quality copy watches on Ouswatch, click the WhatsApp or live chat button on the website to contact us. You may also send us an email. Upon receiving your message, our professional customer service team will immediately reach out to discuss product and order details with you.
We use the fastest air transport, shipped via FEDEX, DHL, UPS, etc. According to our current shipping data, deliveries arrive within 5-7 days. We even have cases where shipments reached the U.S. in 3 days.
If your package is lost or held by customs, we will resend a new package free of charge. If the second package is still held by customs, we will give you a full refund. However, such cases are extremely rare.
All watches purchased on Ouswatch come with a 2-year warranty. If you are unsatisfied with the product after receiving it and have not removed the protective film, you can request a full refund within 15 days of delivery. For quality issues, exchanges are available within 30 days.
Regarding order payment, you can contact our customer service Whatsapp, he will tell you in detail. We support payment methods such as Paypal, bank transfer, Wise, Western Union, etc.
In replica watches, Swiss movements are generally regarded as higher-end options that more closely align with genuine standards in precision, durability, and overall aesthetic details. In contrast, Japanese movements (e.g., Miyota, Seiko) are known for their reliability and cost-effectiveness. The use of Swiss movements typically indicates higher authenticity levels and near-genuine experiences, while Japanese movements are often employed in products prioritizing affordability and stable performance.